WellingtonWise Estate and Lettings Agents of Royston and Melbourn in Hertfordshire and St Ives in Cambridgeshire are proud to win most of our new instructions by referral – a true sign of the level of service we provide. Below are just a few of the testimonials we have recently received from our clients. We want to add your positive experience to our list of happy clients!
We could not ask for a better service. We were helped out in every way possible even outside of what was considered their duty. Highly recommended!
Andy was the vendors estate agent when we purchased a house last month. Throughout the entire process he kept me in the loop and communicated with me on a level at all points. I always felt that he was being honest and truthful with me and I felt I could trust Andy. Even when the vendor became difficult he was able to assist and keep me firmly in the loop of delays. Would highly recommend Andy.
I highly recommend Wellington Wise. Heres why, from when I first made contact with them in August 2015 they have been fantastic. This is coming from someone who has high standards for customer service : ) It was a long process from start to finish (7 months) through no fault of WW, we had a unusual house with a very small garden for the size of the house. This plus a buyer who pulled out at the last minute. They therefore sold our house twice. They had a very anxious/persistent me on the phone or email everyday for the last couple of months due to being heavily pregnant. They were so very patient and fantastic and chasing up/updating me. Never once did they show that they had lost money on our sale 'as I am sure they did' with the amount of time spent from start to finish. You will do well to choose WW as your agents. Thank you all the team but especially Shane, Amber & Andy.
I would definitely recommend WellingtonWise. Andy has been extremely helpful during our recent purchase; his communication with us has been excellent which has reassured us throughout the process. Nothing was too much trouble and we can't thank him enough for his support.
I found Wellington Wise to be very professional when dealing with our recent purchase. Andy Bassett was particularly helpful and went above and beyond the call of duty in order to help smooth along the process. I would highly recommend Wellington Wise.
We had tried to sell our property with about 6 different agents over the course of 4 years, putting it on and taking it off the market when it failed to reach a sensible price. We finally put it in the hands of WW and sold it. They were the only agents that did anything other than say drop the price. WW ran large newspaper ad,s took new pictures and phoned prospective buyers.They also kept us personally informed on a weekly basis.I firmly believe that if we had gone to them when we fist put it on the market we would have sold it years ago.
I cannot recommend this agent strongly enough! They have great local knowledge and are incredibly supportive and helpful; they really do help to take the stress out of a potentially difficult process. Wellington Wise both sold our old house and found our new one. They take the time to listen to and understand their clients' needs and provide a wonderful, professional, personal service!
We found all the staff to be honest, helpful and efficient. They put up with us asking what were probably very silly questions! Communication was good at all times.
Amber provided us with an excellent service on our sale. She was very professional and always had time to answer queries. Certainly a credit to the agency.
I was incredibly happy with the level of service offered by the company the marketing and presentation of our property was something we were particularly happy with.
Our experience with Wellington Wise and with Laurence was fantastic from start to finish. For a start, Wellington Wise were the ONLY estate agent we registered with which actually listened to our requirements and only got in touch when they had a property that genuinely matched our needs and budget! The first property we were contacted with was the best property we had viewed and the property we bought! Laurence was fantastic from the start, was always available if we needed anything and when he showed us around the property, he knew any information off hand when we asked. Then we made an offer, the process felt seamless and any information was promptly relayed to us. Overall, the experience with Wellington Wise in St Ives and with Laurence was fantastic and would be the only place I'd recommend you go.
We used Wellington wise to sell last year. They were fantastic and by far the best to use in the area! I would highly recommend to any one who is looking to buy or sell.
We initially chose Wellington Wise because they'd sold our neighbour's property, where others had failed. They also had a great rate, and as we previously had no success with a larger local agent, Wellington Wise were the obvious choice. Right from our first meeting with Neil we could sense his determination and ambition. He listened, advised and discussed the entire process with us. He was very approachable. Neil always swiftly replied to emails and returned our calls. We never felt left in the dark. He assured us he would find the right buyer and that's exactly what he did. Richard conducted the viewings well and was enthusiastic, very professional and well presented. He was also excellent at keeping is up to date and providing feedback from the viewings. Lian was incredibly helpful throughout but especially during the final stages, seeming as though nothing was too much trouble for her and doing her utmost to ensure all deadlines were met. Lian's customer care was exceptional and most appreciated. We were delighted with the personal, professional and efficient service we received. It was so refreshing. The entire team seemed driven and motivated throughout the selling process. We would highly recommend Neil and his team at Wellington Wise Hitchin, thank you and well done!
Fantastic agents! Always helpful and the communication was great. Replies to queries were always answered quickly. We particularly liked that they have a dedicated team to do the chasing once the chain was in place. We were given updates at least once a week. It's a shame there are no branches in the area we currently live in, otherwise we would definitely use them again. Thank you to Shane and Amber in particular.
The process of a buying a house is never an easy one to endure. However, the staff at Wellington Wise couldn't have been more helpful and accommodating. Whether at negotiation stage or awaiting completion, we were always kept informed and notified of any developments. Their expertise was always reassuring and they were the first estate agent I recommended to my best friend who is currently looking to purchase a new home.
Having dealt with a number of local agents in the past, we were particularly impressed with the great service at Wellington Wise. Our agent Mr Stratford was conscientious to our search and held his position with the upmost Professionalism. We were kept abreast of developments in our sale/purchase regularly and we found the staff easy to talk to and reliable in their information. I would whole heartedly recommend the use of this agent.
Mr E Stuart
We have recently sold our house through Wellington Wise and have been very impressed by the service that we received. Shane Stratford handled all the viewings and negotiated the sale with a high degree of professionalism. The support that we received during the sale process, from both Shane Stratford and Amber Holt, exceeded our expectations. I would not hesitate to recommend Wellington Wise for the sale of a residential property.
Lian and the team at Wellington Wise Hitchin helped us so much during our house move. They were very proactive with updates and contacting buyer and solicitors. Our sale did encounter problems (not related to anyting the agents did) and it was great to have Lian at the end of the phone with a cool head and lots of great advise. She even called the removal company on our behalf when the exchange was down to the wire (4.45pm the day before we moved). Everyone in the office was friendly an approachable and I would recommend this company to anyone.
We chose Wellington Wise from recommendations along with the professionalism and rates given during our first meetings with Shane. We sold and purchased through WW and found the process ran smoothly due to Amber's updates and liaison with the chain and solicitors and her determination to get it all complete by our agreed timelines.
I would heartily recommend Wellington Wise, Royston Office. From the initial meeting we knew we were dealing with a really professional outfit who would help to take as much stress as possible out of house buying and selling. Shane Stratford, manager at the Royston Office and our key contact, advised we market our house as an Open House event and this worked exceptionally well; with the interest Shane and his staff attracted to our house we had multiple people viewing on the Open Day with 2 couples ending up bidding for our house. We actually sold 2 days later with the buyers paying slightly more than we had put the house on the market for. Shane's initial market valuation proved to be spot on.
Regarding our purchase, our requirements were very specific regarding location and Shane and his team leafleted our target roads on several occasions which resulted in some leads. The timespan between our sale and our purchase ended up being 6 months during which time Shane did a great job keeping our buyers informed of progress at all times which meant we kept our original buyers throughout.
As the sale and purchase proceeded to Exchange and on towards Completion, Shane and Amber Holt both did a fabulous job chasing Solicitors to help keep all parties involved up to speed with progress, chasing paperwork when necessary. If I move again, I wouldn't hesitate about choosing Wellington Wise- they are real professionals!
Mr and Mrs Truman
Amber is an absolute star. She succeeded where others would not in enabling this extremely complex and difficult sale to proceed to a satisfactory conclusion
Barry Jackson, Royston
Wellington Wise were efficient throughout the buying process from viewing to completion, dealing promptly with our offer and doing their best to keep us informed as the legal process ticked along. There was a minor mix up with the solicitors being sent incorrect property particulars, but we were able to get this resolved before it caused any delays
We really could not fault the service we received from F&C. As you know we had been house hunting for some time and had been through many estate agents and we have commented many times on how lucky we were that the the one we bought was with you as you were by far the best agents we had to deal with. In particular, I would like to praise Lian who coped with all sorts of questions and requests from us and gave what we felt to be a very personal service. Thank you all again.
Emma Shelmerdine, Shillington
After several discussion with Jeremy we decided to put my house on the market as he felt the time was right to sell it. Five days on WellingtonWise sold my house for the full asking price and completed the whole move in eight weeks. Thanks for the great work guys."
Damien Murphy, St Ives
WellingtonWise – a refreshing change to the ”typical” Estate Agent... their service is quick and efficient and care was taken in the early stages to ensure good photographs were taken. They also managed the process post-offer and communicated well throughout. We would recommend them, for their non-pressured approach, if you are thinking about selling.
Steve Fakes, Papworth
I used WW to purchase a property for my son – they were efficient, courteous and kept me in the loop at all times. I was so impressed I have since used their rental services and sold my own property through them. I appreciate the fact that they are independent and really know the local housing market.
C Lonsdale, Royston
I can happily recommend WellingtonWise, who both sold our old house and found our new one. They have a comprehensive understanding of the local market and take the time to listen to and understand their clients' needs. A wonderful, professional, personal service that removes the unnecessary stress!.
Mrs Parker, Royston
In selling our house we received an honest and transparent service from all the staff at WellingtonWise. We found the staff were prepared to listen to our preferences and genuinely felt like they were working for us, rather than just in the interests of achieving a sale. Many agents have a reputation for dishonesty and unscrupulous behaviour, but this certainly wasn't the case with WW who were first class for us
Matthew Peake, St Ives
It’s now been a couple of weeks since we moved and I just wanted to say thank you to you and the team for your help in securing our sale which meant that we could move house. From the initial valuation appointment, through all the viewings and on passed completion your team were very professional and a credit to WellingtonWise and I would have no hesitation in recommending you to my friends and family.
William Scantlebury, St Ives
We have found Neil and his team at WellingtonWise to be a real breath of fresh air when it comes to dealing with estate agents. Our decision to instruct WellingtonWise to market our property was based upon an honest, straight talking but professional approach. We have found that they have never once over promised but always over delivered upon our expectations throughout the whole experience. We have since recommended them to numerous friends and family.
Mr W, Royston
An exceptional service from start to finish. Clear communications at each stage of the process. I would thoroughly recommend using WellingtonWise and wouldn’t hesitate in using their services again in the future.
Mr T Salkield, Royston
We emigrated to Australia and needed to sell our house quickly. Jeremy, Sam and the team found a buyer and negotiated a great price in just 2 weeks. They worked with the conveyancer and smoothed everything while we concentrated on the move down under. We were always impressed by their friendly professional approach and positive outlook. We highly recommend WellingtonWise for delivering the customer service that other estate agents forget.